What are your business hours?
We are open Monday to Thursday from 9:30 am to 7 pm, Friday to Saturday from 9:30 am to 5 pm, and closed on Sundays.
How can I contact you?
You can call us at 866-RING-TSG or 210-692-4821.
What services do you offer?
We offer TV wall mount installation, home theater setup, smart home security systems, and more.
Where do you provide services?
We serve San Antonio, Schertz, Converse, Boerne, Cibolo, and surrounding areas in Texas.
Do you offer any warranties or guarantees on your services?
Yes, we provide a satisfaction guarantee and a limited warranty on all our installation services. Please contact us for specific details.
What is the typical turnaround time for an installation?
The typical turnaround time for an installation varies depending on the service. Generally, we aim to complete installations within 1-3 business days after scheduling.
Do you offer emergency or after-hours services?
Yes, we offer emergency and after-hours services for urgent audio/video and IT issues. Please contact us directly to arrange for these services.
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, Cash App, Zelle and Venmo. Please contact us for more details on payment options.
Do you provide custom audio/video solutions for businesses?
Yes, we offer tailored audio/video solutions to meet the specific needs of businesses, including conference room setups and digital signage.
Can you integrate existing equipment with new installations?
Yes, we can integrate your existing audio/video equipment with new installations to ensure a seamless experience. Please contact us to discuss your specific needs.
What is your cancellation policy for scheduled services?
Our cancellation policy allows you to cancel or reschedule your appointment up to 24 hours before the scheduled time without any charges. Cancellations made within 24 hours of the appointment may incur a fee. Please contact us for more details.
Are your technicians certified?
Yes, our technicians are certified and have extensive experience in audio/video installation and IT services to ensure high-quality service.
Can you assist with network setup and optimization for homes and businesses?
Yes, we offer network setup and optimization services to ensure reliable and efficient connectivity for both homes and businesses. Contact us to discuss your specific networking needs.
What brands of equipment do you install or recommend?
We work with a variety of reputable brands for audio/video and IT equipment. Our recommendations are based on quality, reliability, and customer needs. Please contact us for specific brand recommendations tailored to your project.
Can you provide references or case studies from past projects?
Yes, we can provide references and case studies from previous projects to demonstrate our expertise and the quality of our work. Please contact us to request specific examples.
Do you offer maintenance services for installed systems?
Yes, we offer maintenance services to ensure your audio/video and IT systems continue to operate smoothly. Please contact us for more details on our maintenance packages.
What is your policy on handling customer data and privacy?
We prioritize customer data privacy and adhere to strict protocols to protect your information. Please contact us for detailed information on our data handling and privacy policies.